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At Maison Adeo, we want you to receive your beautiful new items as smoothly as possible.
Orders are processed within 2–4 business days of being placed. Processing begins after payment is confirmed.
Many of our products are handcrafted or made to order. As a result, processing may occasionally take slightly longer. We will notify you if any significant delay occurs.
Once your order has been processed and shipped, estimated delivery times are as follows:
All shipping times are estimates and begin after the processing period. Actual delivery may vary depending on customs, carrier delays, or other factors outside our control.
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office before ordering.
If your package is significantly delayed, marked as delivered but not received, or appears to have been lost or stolen in transit, please contact us at info@maisonadeo.com within 14 days of the estimated delivery date so we can look into it.
We will investigate each case individually with the carrier and do our best to help resolve it. Please note that we cannot guarantee delivery dates, and that once a package has been handed to the carrier, delivery is outside our direct control.
Where a package is confirmed lost or stolen in transit, or where the delivery address provided at checkout was incorrect or incomplete, we reserve the right to decline a replacement or refund after review. Each package will be reviewed on a case by case basis.
Before contacting us, please:
If you have any questions about shipping, please reach out to info@maisonadeo.com.